Contact Right channel, faster reply
Wbcom Designs runs six dedicated channels for different conversations: support tickets, project enquiries, careers, press, affiliates, and a general contact form. Pick the channel that matches what you are sending and the reply lands faster.
Which channel fits your message?
Each channel goes to the team that owns that conversation. Picking the right one means a faster reply and a shorter back and forth.
01
Bug reports, license questions, technical issues with any Wbcom plugin or theme. Submit a ticket at /support/ so the team can attach engineer time and history. Email support@wbcomdesigns.com lands in the same queue if the ticket form is not the right shape.
/support/ ticket form, or support@wbcomdesigns.com.
02
New build, custom development, retainer, or anything that becomes a fixed-price quote. Start at /start-a-project/ for the full intake form, or /book-a-call/ for a 30-minute consultation with a senior engineer.
/start-a-project/ or /book-a-call/.
03
Press, partnerships, anything that does not fit support or a project. The contact form below routes to the team and a reply lands in your inbox within four business hours.
Form below, or connect@wbcomdesigns.com.
04
Open roles are listed at /career/ with an application form on each role page. Applications route directly to the HR team. Cold outreach for a role not yet posted is welcome at hr@wbcomdesigns.com.
/career/ or hr@wbcomdesigns.com.
05
Interview requests, founder quotes, high-resolution logo files, alternate lockups, or anything brand related. Downloadable brand assets at /brand-assets/, press contact press@wbcomdesigns.com.
/brand-assets/ or press@wbcomdesigns.com.
06
Up to 30% commission on every theme and plugin sale referred. Sign up via /affiliates/, the AffiliateWP dashboard at /affiliates/affiliate-area/ shows your tracking links and payouts in real time.
/affiliates/ or connect@wbcomdesigns.com.
General contact form
Goes to the team inbox at support@wbcomdesigns.com with the
Reply-To header set to your email, so the reply lands in your normal
inbox the same way any direct email would. Use this for anything that
does not fit one of the dedicated channels above.
While you are here
If your question is about a product, a recent release, our process, or pricing, the answer may already be on one of these pages.
01
101 themes and plugins in one searchable catalog with filters by platform, type, and pricing. Bundles section at the top for the Reign + BuddyX + BuddyPress Community sets.
/downloads/
02
Permanent per-product changelog pages, one stable URL per product. Replaces the older per-version /changelog/* pattern. Search the full index from the hub.
/release-notes/
03
Process page covers the engagement model: Basecamp PM, weekly written status, dev access from day one, 30-minute kickoff call. Discovery to delivery on one page.
/process/
04
Anchor pricing for discovery, fixed-price builds, time and materials, and monthly retainers. Real numbers, not "Custom" placeholders.
/pricing/
Ready to talk about a build?
Project enquiries get a senior engineer within four business hours. The 30-minute call is free, no NDA required, no sales script.
After 16 years of buying WordPress themes and plugins, I know exactly what bad support looks like and Wbcom Designs is the polar opposite. My setup was a nightmare: multiple tools, deep integrations, custom configurations that required…