Plugin Licensing

Wbcom Designs plugins and themes, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.

Warranty

Plugins sold and distributed by Wbcom Designs are done so in the hope that they will be useful but WITHOUT ANY WARRANTY.

In as much as WordPress functions correctly on a clean install of itself, Wbcom Designs plugin/plugin is guaranteed to work on a fresh install of the minimum, stable and required version of WordPress for Wbcom Designs extensions. Because the number and variety of plugins are vast and extensive, we do not guarantee that the plugin will function with all third-party plugins, themes or browsers of any kind.

We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using Wbcom Designs plugins and themes. Should conflicts occur with third-party software, we may provide support at our discretion.

Support

Support is offered via a license key. A valid license key gives you access to our help desk, community forums, and documentation. Support is provided via these channels only.

We do not offer telephone, video conferencing, online chat, or in-person support services.

Support is available from 10:00 AM to 10:00 PM (+5:30 GMT ) from Monday through Friday except major holidays. Inquiries received outside of these hours will be addressed the next immediate business day.

We do not offer support for WordPress, or other WordPress products we have not developed. We are unable to provide custom development services for new or modified features relating to our products.

We commit to keeping our products up-to-date with the latest version of WordPress. As such, all of our products are designed to be compatible with the latest available version of WordPress. We can give no guarantee that products will work with older versions of WordPress.

Automatic Updates

Automatic updates are available to license holders who have an active and valid subscription and license key. Automatic updates are available for plugins and theme both. Automatic updates are available as long as the license key generated from the purchase is valid and active.

License Usage

Wbcom Designs grants each customer one or more non-transferable license(s) to use the software for internal use, and as defined by the terms set in the customer’s chosen license package.
Where the license package allows the software to be used on multiple sites, the customer/license-holder may not sell the originally-purchased license key provided by Wbcom Designs, to other users of the license (such as clients) for commercial benefit. Additionally, the customer may not sublicense, to any person or entity, any rights to distribute the software or license key. Wbcom Designs will only provide support services to the original customer/license-holder with a legitimate license key, and consider any other uses of this license key for support queries as fraudulent.

Plugin/Theme Delivery

After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with your plugin downloads. You can download the plugin by logging into the account created for you when purchasing the plugin and clicking on the appropriate link.

Should you not receive an email containing your information, you can contact us through https://wbcomdesigns.com/helpdesk/support/ to request your purchase information.
Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until the license key is renewed.

Ownership

All plugins are the property of Wbcom Designs. Claiming any intellectual or exclusive ownership rights to our products is strictly prohibited.
Our plugins are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our plugins.

Website & Plugin Content

All content found on this site and throughout the plugin including images, documentation, support queries, and any other information is the property of Wbcom Designs and may not be redistributed without permission or consent.

Price Changes

Wbcom Designs reserves the right to modify, change, cancel or upgrade a plugin subscription and license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.

Subscriptions & Automatic Renewal

Wbcom Designs extensions are sold as automatically recurring subscriptions that renew each year on the anniversary of the purchase date. This applies to all paid-for plugin and theme licenses.

This subscription will automatically renew at the end of the annual license term unless the purchaser cancels their subscription before the automatic renewal date.

Please note the following details of Wbcom Designs extension license subscriptions:

Subscription renewals are automatically processed annually on the anniversary of your original purchase. The license renewal will continue and remain valid for each one (1) year unless the subscription is canceled before the renewal date.

  • You may cancel your subscription at any time from your Account page on the Wbcom Designs website.
  • If you choose to cancel your subscription, you will no longer receive updates and support for the extension when your license expires.
  • If you choose to renew your subscription after it has been canceled and your extension license has expired, you will be charged the current listed price for the plugin/theme license. We cannot apply older or initial pricing to your new renewal purchase.

We cannot grant refunds on renewal payments. We will send you an email two weeks before your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.

If you choose to cancel your subscription, your license will expire on the anniversary of the original purchase, and you will no longer receive updates and support for the Wbcom Designs extensions you have purchased.

Refund Policy

We firmly believe in and stand behind our products 100%, but we understand that they cannot work correctly for everyone all of the time. If you would like to request a refund, please open a “Refund Request” support ticket. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:
Eligibility conditions for a refund request:

  • You are within the first 30 days of the original purchase of the plugin.
  • We cannot grant refunds after the first 30 days of the original purchase.
  • We cannot grant refunds on renewal payments. We will send you an email two weeks before your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
  • You have purchased the plugin/subscription, and after installing and testing the plugin, have found that it will not work for your business or required setup.
    OR
  • You have an issue that we are unable to resolve which makes the system unusable. We may ask you questions regarding the nature of your refund request so we can improve the plugin in the future.
  • If your issue(s) comes from not being able to install the plugin correctly or get the plugin to perform its basic functions, we will happily consider your refund request.
  • You have contacted our support team and allowed us to attempt to resolve your issue(s) or have explained why the plugin will not work for you.
  • Please note, technical issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
  • You agree to deactivate and uninstall the plugin from your site if a refund is granted.

Refunds will be offered at our sole discretion. By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.

Email

Wbcom Designs may occasionally send you emails related to the purchase of the product(s) from our company. We may also send you occasional email newsletters regarding plugin and theme updates & promotions. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.

License Agreement

By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.

Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this contract shall remain binding on the customer.

** Wbcom Designs extensions cover all plugins and themes we are selling.

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