Trust Refund policy
Submit a refund request through the Support Ticket System within 30 days of purchase. Custom development services, Care Plan subscriptions, the BuddyPress Community Bundle, and renewal payments are not refundable - the full set of carve-outs is below.
Wbcom Designs is committed to your satisfaction with our themes and plugins. If a product does not work as described and our support team cannot fix it, we offer a refund within 30 days of purchase. The full terms are below.
Before requesting a refund, please reach out to our support team. Most issues are resolvable in one or two rounds with the team that maintains the product. The refund clock is paused while a ticket is open, so trying support first does not cost you the 30-day window.
The best way to avoid needing a refund at all: try before you buy. Most of our products have live sandbox demos you can spin up from the product page in seconds. Each sandbox gives you the complete product, so you can check how it works from both the WordPress admin and the front end before you purchase.
Eligibility
A refund applies when the product does not work and our support team cannot fix it, or when it does not do what its product page says, and you ask within 30 days of purchase. Changing your mind is not a qualifying reason: our major products can be tried in a live admin sandbox before you buy, and smaller add-ons do exactly what their product page describes. Submit a ticket from /support/.
01
A refund request must reach us within 30 days of your purchase. The trigger is the order date on your store dashboard. The window is a cutoff, not a reason on its own: the request also needs one of the two qualifying reasons below. After day 30 the purchase is final.
Window: 30 days from order date.
02
Refund requests go through the Support Ticket System at /support/ with your order information and a brief explanation of what is not working or not as described. Reaching out to support before requesting a refund is encouraged - the team can resolve most issues without a refund being needed.
Path: /support/ with order details.
03
If the product is not functioning correctly, and our support team is unable to resolve the issue within a reasonable time, you are entitled to a refund. We try to fix the issue first; the refund clock is paused while a support ticket is open.
Broken product plus support cannot fix equals refund.
04
If the product does not function as described on our website, you may request a refund. The product page is the source of truth for what the product does. If something we promised is missing, you can request a refund within the 30-day window.
Promise versus reality mismatch equals refund.
Request process
Once a refund request comes in, this is the path. Same team, same queue, regardless of which channel you used to send it.
01
Open a ticket at /support/ with your order number and a one-line note about what is not working or not as described. The team that handles product support handles refund requests, so the context is already in front of them. If you cannot log in, Crisp chat on any wbcomdesigns.com page or an email to support@wbcomdesigns.com lands in the same queue.
One ticket. No survey. No call required.
02
Refunds are processed within 7 to 10 business days from approval of the request. Once we issue the refund, the time to land in your account depends on your payment method. Refunds always go to the original payment method used during purchase.
Approved refunds: 7 to 10 business days.
03
Upon issuance of the refund, your license to use the product is revoked. You are required to uninstall and delete all copies of the product from your websites. The plugin will keep running on any site it is already installed on until you remove it, but it stops receiving updates and support.
Refund means the product goes back, too.
Non-refundable
The seven categories below are not eligible for refund. They each have a specific reason listed - this is the full set, no other exclusions buried elsewhere.
01
After day 30 the purchase is final. Even if the request would otherwise qualify, the 30-day window is the cutoff.
Day 31 onward, no refund.
02
Buying a product and then deciding you no longer need it, or are not ready to switch, is not a qualifying reason. Our major products have a live sandbox demo with full WordPress admin access, so you can check that they fit your needs before you buy. Smaller single-purpose add-ons do exactly what their product page describes.
Try the sandbox before you buy.
03
Renewal payments for existing subscriptions are not refundable. If you do not want to continue, cancel auto-renew in your store dashboard before the renewal charge. We email a reminder before each renewal.
Cancel auto-renew before the next charge.
04
Products you bought through a third-party vendor are not refundable by us. The refund, if any, must come from the vendor you bought from under their terms.
Bought elsewhere equals refund elsewhere.
05
The Care Plan includes third-party services we pay for on your behalf (security checks, maintenance tooling). Because we incur those costs upfront and the work is performed continuously, Care Plan payments are not eligible for refund.
Care Plan: non-refundable.
06
The BuddyPress Community Bundle is offered at a heavily discounted rate compared to buying its components individually. Because of the depth of that discount, the bundle is not eligible for a refund.
Community Bundle: non-refundable.
07
All payments for custom development engagements are final and non-refundable. Custom work is bespoke, allocated to specific engineers, and tailored to your specifications. Once a project has commenced, refunds are not available under any circumstances. Scope is locked in the SOW at the start.
Custom dev: non-refundable.
Custom development
The non-refundable terms for custom development services are detailed because of the resource commitment involved. By commissioning custom development work from Wbcom Designs, you acknowledge and agree to all six terms below.
01
The non-refundable policy applies exclusively to custom development services. It does not affect the refund policy for plugins and themes, which is governed by the standard 30-day terms above.
Custom dev terms do not affect product refunds.
02
Once Wbcom Designs is engaged for custom development and payment is processed, payment is deemed complete and non-refundable. Engagement begins the moment the SOW is signed and the deposit clears.
Signed SOW + paid deposit equals final.
03
Custom development is bespoke, tailored to specific client specifications, and requires dedicated resource allocation. Once work has commenced, refunds are not available because the engineering capacity is already booked and used.
Bespoke work means committed capacity.
04
Clients are responsible for providing precise, comprehensive project requirements before work begins. Changes or additions after kickoff may incur additional charges, scoped as a separate change order.
Locked requirements at kickoff.
05
Payments remain non-refundable if the client abandons or delays a project. Wbcom Designs reserves the right to bill the full agreed project fee if work has commenced and the client withdraws.
Abandoned projects: full fee due.
06
In the event of a dispute, Wbcom Designs commits to working with the client toward a mutually acceptable resolution. This does not include refunds for services rendered.
Disputes: resolution yes, refund no.
Common questions
Yes. Most of our products have live sandbox demos, linked from their product pages. A sandbox spins up in seconds and gives you the complete product, so you can check how everything works from both the WordPress admin and the front end before you purchase. Trying the sandbox first is the fastest way to know a product fits your needs.
Submit a ticket from /support/ with your order number and a one-line explanation. The same team that handles product support handles refunds. Crisp chat reaches the same team if /support/ is not the right path. Email support@wbcomdesigns.com is a third path that lands in the same queue.
Yes. Most refund requests start as a setup problem or a feature behaving unexpectedly, and both are usually resolvable in one round with the support team. Submit a support ticket from /support/ first; the refund clock is paused while a ticket is open, so trying support does not cost you the 30-day window.
Refunds are processed within 7 to 10 business days from approval. The actual time the money takes to land in your account depends on your payment method. Refunds always go to the original payment method used during purchase.
Upon issuance of the refund, your license to use the product is revoked. You are required to uninstall and delete all copies of the product from your sites. The plugin keeps running until you remove it but it stops receiving updates and support.
No. Renewal payments for existing subscriptions are not refundable. If you no longer want the license, cancel auto-renew in your store dashboard before the renewal charge. We email a renewal reminder ahead of each charge.
No. Products purchased through a third-party vendor are not refundable by us. The refund, if any, must come from the vendor you bought from under their terms.
No. The Care Plan includes third-party services we pay for upfront on your behalf (security tooling, maintenance services). Because we incur those costs and the work is performed continuously, Care Plan subscriptions are not eligible for refund.
No. All payments for custom development services are final and non-refundable. Custom work is bespoke and resource-allocated. Project requirements must be precise and complete before work starts, and any changes after kickoff are scoped as additional work.
If you have already filed a chargeback with your bank we cannot also issue a refund. The chargeback runs its own course through the card network. Reach out so we can write a short response for the card network if needed.
Yes. Wbcom Designs reserves the right to modify this refund policy at any time. The version that applies to a purchase is the version published on this page at the time of the purchase. Page last updated: September 25, 2026.
Need a refund?
The same team handles product support and refund requests, so the context is already there. Crisp chat and support@wbcomdesigns.com reach the same queue.
WBComDesigns is amazing. The WP plugins and themes are of top notch quality with lots of features and updated very frequently. Supports are very responsive and helpful. I use Reign with TutorLMS, and the experience is surprisingly smooth.…