01
30-day window from purchase
You are eligible for a full refund if you submit your request within 30 days of your purchase. The trigger is the order date on your store dashboard. After day 30 the purchase is final.
Window: 30 days from order date.
Trust Refund policy
30-day money-back guarantee on themes and plugins.
Submit a refund request through the Support Ticket System within 30 days of purchase. Custom development services, Care Plan subscriptions, the BuddyPress Community Bundle, and renewal payments are not refundable - the full set of carve-outs is below.
Page last updated: January 23, 2024
Wbcom Designs is committed to your satisfaction with our themes and plugins. If you find that our products do not meet your needs, we offer a 30-day refund policy. The full terms are below.
Before requesting a refund, please reach out to our support team. Most issues are resolvable in one or two rounds with the team that maintains the product. The refund clock is paused while a ticket is open, so trying support first does not cost you the 30-day window.
Eligibility
When a refund applies.
Four conditions cover the 30-day money-back guarantee. If your situation matches any of them, submit a ticket from /support/ within 30 days of purchase.
02
Submit via the Support Ticket System
Refund requests go through the Support Ticket System at /support/ with your order information and a brief explanation of why the product did not meet your needs. Reaching out to support before requesting a refund is encouraged - the team can resolve most issues without a refund being needed.
Path: /support/ with order details.
03
Functionality issues qualify
If the product is not functioning correctly, and our support team is unable to resolve the issue within a reasonable time, you are entitled to a refund. We try to fix the issue first; the refund clock is paused while a support ticket is open.
Broken product plus support cannot fix equals refund.
04
Not as advertised qualifies
If the product does not function as described on our website, you may request a refund. The product page is the source of truth for what the product does. If something we promised is missing, you can request a refund within the 30-day window.
Promise versus reality mismatch equals refund.
Request process
Three steps after you submit.
Once a refund request comes in, this is the path. Same team, same queue, regardless of which channel you used to send it.
01
Submit a ticket
Open a ticket at /support/ with your order number and a one-line note about why the product is not the right fit. The team that handles product support handles refund requests, so the context is already in front of them. If you cannot log in, Crisp chat on any wbcomdesigns.com page or an email to support@wbcomdesigns.com lands in the same queue.
One ticket. No survey. No call required.
02
Processing time
Refunds are processed within 7 to 10 business days from approval of the request. Once we issue the refund, the time to land in your account depends on your payment method. Refunds always go to the original payment method used during purchase.
Approved refunds: 7 to 10 business days.
03
License revocation
Upon issuance of the refund, your license to use the product is revoked. You are required to uninstall and delete all copies of the product from your websites. The plugin will keep running on any site it is already installed on until you remove it, but it stops receiving updates and support.
Refund means the product goes back, too.
Non-refundable
What is not covered by the 30-day guarantee.
The six categories below are not eligible for refund. They each have a specific reason listed - this is the full set, no other exclusions buried elsewhere.
01
Purchases over 30 days
After day 30 the purchase is final. Even if the request would otherwise qualify, the 30-day window is the cutoff.
Day 31 onward, no refund.
02
Renewal payments
Renewal payments for existing subscriptions are not refundable. If you do not want to continue, cancel auto-renew in your store dashboard before the renewal charge. We email a reminder before each renewal.
Cancel auto-renew before the next charge.
03
Third-party vendor purchases
Products you bought through a third-party vendor are not refundable by us. The refund, if any, must come from the vendor you bought from under their terms.
Bought elsewhere equals refund elsewhere.
04
Care Plan subscriptions
The Care Plan includes third-party services we pay for on your behalf (security checks, maintenance tooling). Because we incur those costs upfront and the work is performed continuously, Care Plan payments are not eligible for refund.
Care Plan: non-refundable.
05
BuddyPress Community Bundle
The BuddyPress Community Bundle is offered at a heavily discounted rate compared to buying its components individually. Because of the depth of that discount, the bundle is not eligible for a refund.
Community Bundle: non-refundable.
06
Custom development services
All payments for custom development engagements are final and non-refundable. Custom work is bespoke, allocated to specific engineers, and tailored to your specifications. Once a project has commenced, refunds are not available under any circumstances. Scope is locked in the SOW at the start.
Custom dev: non-refundable.
Custom development
Additional terms for custom dev engagements.
The non-refundable terms for custom development services are detailed because of the resource commitment involved. By commissioning custom development work from Wbcom Designs, you acknowledge and agree to all six terms below.
01
Scope
The non-refundable policy applies exclusively to custom development services. It does not affect the refund policy for plugins and themes, which is governed by the standard 30-day terms above.
Custom dev terms do not affect product refunds.
02
No refunds after engagement
Once Wbcom Designs is engaged for custom development and payment is processed, payment is deemed complete and non-refundable. Engagement begins the moment the SOW is signed and the deposit clears.
Signed SOW + paid deposit equals final.
03
Service nature
Custom development is bespoke, tailored to specific client specifications, and requires dedicated resource allocation. Once work has commenced, refunds are not available because the engineering capacity is already booked and used.
Bespoke work means committed capacity.
04
Client responsibility
Clients are responsible for providing precise, comprehensive project requirements before work begins. Changes or additions after kickoff may incur additional charges, scoped as a separate change order.
Locked requirements at kickoff.
05
Project abandonment
Payments remain non-refundable if the client abandons or delays a project. Wbcom Designs reserves the right to bill the full agreed project fee if work has commenced and the client withdraws.
Abandoned projects: full fee due.
06
Dispute resolution
In the event of a dispute, Wbcom Designs commits to working with the client toward a mutually acceptable resolution. This does not include refunds for services rendered.
Disputes: resolution yes, refund no.
Common questions
Frequently asked
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How do I request a refund?
Submit a ticket from /support/ with your order number and a one-line explanation. The same team that handles product support handles refunds. Crisp chat reaches the same team if /support/ is not the right path. Email support@wbcomdesigns.com is a third path that lands in the same queue.
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Should I try support first?
Yes. Most refund requests start as a setup problem or a feature behaving unexpectedly, and both are usually resolvable in one round with the support team. Submit a support ticket from /support/ first; the refund clock is paused while a ticket is open, so trying support does not cost you the 30-day window.
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How long does the refund take to process?
Refunds are processed within 7 to 10 business days from approval. The actual time the money takes to land in your account depends on your payment method. Refunds always go to the original payment method used during purchase.
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What happens to my license after a refund?
Upon issuance of the refund, your license to use the product is revoked. You are required to uninstall and delete all copies of the product from your sites. The plugin keeps running until you remove it but it stops receiving updates and support.
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Are renewals refundable?
No. Renewal payments for existing subscriptions are not refundable. If you no longer want the license, cancel auto-renew in your store dashboard before the renewal charge. We email a renewal reminder ahead of each charge.
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I bought through a marketplace, not directly. Can I refund through you?
No. Products purchased through a third-party vendor are not refundable by us. The refund, if any, must come from the vendor you bought from under their terms.
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Is the Care Plan refundable?
No. The Care Plan includes third-party services we pay for upfront on your behalf (security tooling, maintenance services). Because we incur those costs and the work is performed continuously, Care Plan subscriptions are not eligible for refund.
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Is custom development work refundable?
No. All payments for custom development services are final and non-refundable. Custom work is bespoke and resource-allocated. Project requirements must be precise and complete before work starts, and any changes after kickoff are scoped as additional work.
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What if I already filed a chargeback?
If you have already filed a chargeback with your bank we cannot also issue a refund. The chargeback runs its own course through the card network. Reach out so we can write a short response for the card network if needed.
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Can the policy change?
Yes. Wbcom Designs reserves the right to modify this refund policy at any time. The version that applies to a purchase is the version published on this page at the time of the purchase. Page last updated: January 23, 2024.
Need a refund?
Submit a ticket from /support/.
The same team handles product support and refund requests, so the context is already there. Crisp chat and support@wbcomdesigns.com reach the same queue.