We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. If you would like to request a refund, please open a “Refund Request” support ticket. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:
Eligibility conditions for a refund request:
- You are within the first 7 days of the original purchase of the plugin.
- We cannot grant refunds after the first 7 days of the original purchase.
- We cannot grant refunds on renewal payments. We will send you an email 2 weeks prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
- You have not purchased the All Access Pass or Bundle offers. Refunds will not be granted to purchases of the All Access Pass or Bundle offers.
- You have an issue that we are unable to resolve which makes the system unusable. We may ask you questions regarding the nature of your refund request so we can improve the plugin in the future.
- If your issue(s) comes from not being able to install the plugin/theme properly or get the plugin/theme to perform its basic functions, we will happily consider your refund request.
- A refund will only be offered within 7 days if there’s a demonstrable and unresolvable issue with the plugin. You must also grant us FTP or admin access to your website (or some form of access that gives us the opportunity to see the issue first hand) so we have the opportunity to resolve the issue. We must have sufficient and reasonable time to check your environment and resolve any issues. A refund will not be offered for any other reason including a change in mind or if your expectations of the functionality differ from what is advertised. We will happily answer any pre-purchase questions you may have to ensure your expectations are met! Please note, technical issues caused by 3rd party plugins, themes, or other software will not provide grounds for a refund.
- You agree to deactivate and uninstall the plugin/theme from your site if a refund is granted.
- Refunds will be offered at our sole discretion. By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.
Our support team is always ready to serve you with quality web development services. Thanks for reaching out Wbcom Designs!