Refund Policy

Page Updated: - January 23, 2024
Wbcom Designs is committed to your satisfaction with our themes and plugins. If you find that our products do not meet your needs, we offer a 30-day refund policy, as detailed below.

30-Day Money Back Guarantee

  • Eligibility Window: You are eligible for a full refund if you submit your request within 30 days of your purchase.
  • How to Request: To request a refund, please submit a ticket through our Support Ticket System with your order information and a brief explanation of why the product did not meet your needs.

Conditions for a Refund

  • Functionality Issues: If the product is not functioning correctly, and our support team is unable to resolve the issue, you are entitled to a refund.
  • Not as Advertised: If the product does not function as described on our website, you may request a refund.
    • Non-Eligibility: We cannot offer refunds for: Products purchased over 30 days prior.
    • Renewal payments for existing subscriptions (please ensure auto-renewals are canceled if you do not wish to continue).
    • Products purchased through a third-party vendor.

Processing Refunds

  • Timeframe: Refunds are processed within 7 to 10 business days upon approval of the request.
  • Method: Refunds are issued to the original payment method used during purchase.

License Revocation

Upon the issuance of a refund, your license to use the product will be revoked. You are required to uninstall and delete all copies of the product from your websites.

Policy Changes

Wbcom Designs reserves the right to modify this refund policy at any time. We encourage customers to review it periodically to stay informed of any changes.

Customer Support

Our support team is available to assist with any issues you may encounter. Please reach out to us before requesting a refund, as we are often able to resolve most issues.

Non-Refundable Payment Policy for Custom Development Services

In addition to the above terms, please note the following specific terms related to custom development services:

  1. Scope of Non-Refundable Policy: This non-refundable payment policy applies exclusively to custom development services offered by Wbcom Designs. It does not affect the refund policy for other products, such as plugins and themes, governed by their terms.
  2. No Refunds for Custom Services: All payments made for custom development services are final and non-refundable. Once a client engages Wbcom Designs for custom development work and payment is processed, it is deemed complete and non-refundable under any circumstances.
  3. Acknowledgment of Service Nature: Custom development services are bespoke, tailored to individual client specifications, and require resource allocation from Wbcom Designs. Therefore, once work on a project has commenced, we cannot offer refunds.
  4. Client Responsibility: Clients are responsible for providing precise, comprehensive project requirements and specifications before the commencement of work. Wbcom Designs will work according to these specifications, and any changes or additions may incur additional charges.
  5. Project Abandonment: Any payments made remain non-refundable if the client abandons or delays a project. Wbcom Designs reserves the right to bill for the total amount of the agreed-upon project fee if work has already commenced.
  6. Dispute Resolution: In the unlikely event of a dispute, Wbcom Designs commits to working with the client to reach a mutually satisfactory resolution. However, this does not include the provision of refunds for services rendered.

By commissioning custom development services from Wbcom Designs, you acknowledge and agree to this Non-Refundable Payment Policy. This policy is intended to recognize the significant resources and planning involved in custom development projects.