As technology is rapidly advancing, so does the needs of the customers. Consumers now expect faster and more effective customer service. Gone are the days when you could deal with all your customer queries by simply providing them contact numbers or email. Well, the latest and the more improved option is the live chat support to address the need of your customers faster than ever. No, this new channel may seem to be a more complicated one; but in reality, it’s not.
Here are the top four live chat support software which is easy to install and work fine in WordPress websites. Live Chat Support WordPress.
1. Live Chat Support WordPress
Launched in 2002, LiveChat is one of the most leading live chat support software in the market. With its WordPress plugin being present, it offers an effortless setup procedure and installation. The speed that LiveChat offers is its biggest advantage as the loading speed is extremely high. Successfully working almost on all the devices, LiveChat enables you to chat with your customers anytime from anywhere, without logging into the WordPress dashboard. It perfectly works with all the popular email marketing services and others, like Zendesk and CRM software. Therefore, it saves you from wasting your valuable time on manually entering the customer details into each of your other systems.
key features include:
- Multiple chat agents
- Initiate chats with active online visitors
- Chat with other agents while chatting with customers
- See what visitors are typing before they send the message
- Edit messages that have already been sent out
- Add custom fields to your chat box
- Event notifications – see exactly what your visitor is doing in real time
And a lot more to explore.
2. Comm100 Live Chat
The Comm100 Live Chat is feature-rich and user-friendly software. Mainly focusing on the small or medium-sized businesses, this enterprise-grade software helps you to communicate with the customers, like the way people do with each other. From the third-party services, such as Google Analytics, Salesforce, etc, to the basic chat features, Comm100 Live Chat has all the things you want. It has a WordPress plugin that offers you easy integration of live chat on your WordPress site. It plays a crucial role in generating more leads and increasing the conversion rate while providing customer satisfaction
Key features include:
- Connect with your customers in real-time
- Omnichannel customer experience solution
- Multi-channel support
- AI powered chat
Olark is one of the most popular live chat support software for communicating with the customers. Offering different plans for various sizes of businesses, Olark is super easy to use. By just doing a copy-paste of a code snippet in the WordPress widget, anyone can easily add it to their WordPress website. For the people who do not prefer code, well, it has a free plugin also, which makes the whole process of setup easier than ever. Offering integration with other services like Highrise and Zen deck, you can rely on Olark to immediately answer your customer on your WordPress website.
Key features include:
- Match your chat box to your brand
- Get up-to-the-minute live chat metrics
- Save time with automation
- Chat as much or as little as you like
- Uncover actionable insights in transcripts
- Custom chatbox forms
- Real time chat
- Keep your entire team on track
- Integrate with your favorite software like Google Analytics, CRM, etc.
4. Zendesk Chat
- Integrated customer support
- Proactive campaigns
- Smart-self service
- Sales force automation
- Live chat messaging
And, a lot more.
Words over to you
Anyone can use live chat software to increase the number of satisfied customers and generate profits. All the trouble and feelings of disconnection with online shopping can go away in a moment with the effectiveness of live chat software.
So, which Live Chat Software would you like to integrate with your website? Leave a comment below with your suggestions.
We will get back with more useful information!