It is not rocket science to sense that quality customer service holds the utmost importance in your business. Live Chat Plugins not only bridges the gap between you and your client, but it also helps in enhancing the conversion rates. Statistics suggest that 68% of customers prefer websites with live chat options. We have gathered the most discussed Live Chat Plugins in this article. Have a look:
Live Chat Plugins for WordPress
- HelpCrunch Live Chat
- Tidio Live Chat
- Live Chat by Formilla
- WP Live Chat
- Zendesk Chat
- NinjaTeam Facebook Live Chat
- Live Chat Unlimited
HelpCrunch Live Chat
HelpCrunch is an all-in-one customer support tool that offers not only live chat, but also a knowledge base, email marketing, and pop-up functionality. Once you sign up and install the plugin, you get a fully customizable live chat widget for your WordPress website. Change colors, wallpapers, buttons, enable different chat forms — all these features are included in the ‘Standard’ subscription for $15/mo.
With the HelpCrunch live chat, you can also set up proactive greeting messages triggered by visitors’ behavior. It’s one of the fastest ways to raise their engagement and increase your overall conversion rate. Support agents will enjoy features like saved responses, tags, statuses, private notes, and live customers’ profiles. What’s also quite convenient is that the knowledge base feature is included in all subscription plans. So, on top of a live chat for your website, you get to create a simple self-help portal and use it at any time while chatting with your visitors
Tidio Live Chat
When it comes to the most discussed plugins all times then Tidio is considered as one of them. Tidio is the easiest and user-friendly plugin to install, with 3 different chat theme design and fully customized colors which fit the images perfectly it speaks volumes for itself. The live-chat plugin can be directly accessed through the WordPress dashboard. It is installation can be done in Windows, Android app or iOS. Tidio platform recognizes any customer issues and promptly helps in sending messages online, offline or via email to resolve the issue.
Acquire’s conversational Live chat software is the ultimate solution for real-time customer support. Through its co-browsing features and its high-quality voice & video call, it goes beyond traditional customer support by bringing more human interaction between your customers and the support team.
Additionally, the support team can resolve complex queries by adding specific chat notes. It also enhances the possibility to enhance sales with personalized messages based on user analytics. Through In-app messaging & custom triggers, it makes it possible for your agents to possible to target a niche segment of users. Live Chat app can be easily integrated with even your WordPress websites through the Acquire-Wordpress plugin.
Live Chat by Formilla
The excellent and free live-chat plugin is very useful for websites with modest traffic attractions. The free interface offers the user with a single chat each day with one agent in total. The premium version of the live-chat plugin allows the users to access the chat via various apps. The version also satisfies the user providing personalized chat boxes and site visitor monitoring. Features like proactive chat, chat queues, and offline email forms are some of the plugin’s other advanced and impressive features.
WP Live Chat
This live chat plugin is one of the cost-effective chat plugins which allows the web owner or user to chat with their clients and customers for free. The chat support platform is ideal for small business owners. Third-party connections and payment for any premium versions are not necessary for this fully functional live-chat plugin. Some of the advanced features offer unlimited simultaneous live chats, a number of predefined live chatbox themes, no advertisement distractions, desktop notifications and much more. When you activate the plugin, you will be able to view the detailed visitors’ activity in the “live-chat” menu dashboard. You can also choose the chat place preference such as your own website or the live-chat plugin server.
Zendesk Chat is one of the most popular live chat plugin available to WordPress users. This plugin is formerly known as Zopim plugin. It’s chat boxes are among the most stylish you will find, with beautiful, customizable layouts and themes. A free subscription with Zendesk Chat allows one chat agent to handle unlimited chats, though restricted to one at a time. Its dashboard is crammed with vital metrics that let you review chat performances, track chat history, and learn about real-time visits of the users.
NinjaTeam Facebook Live Chat
The most popular live-chat plugin puts the user on the social media’s live chat box on the website itself so that the visitors can chat with the user directly via Facebook Messenger. This is a comparatively easier way for the layman to connect the WordPress website owners and bloggers in the time of need. The live-chat plugin is also an easier path for the owners or workers to bestow the clients or prospective customers with extensive support.
A real-time chat plugin, iFlyChat can be a great plugin for community and social networking websites. Once enabled, this plugin will allow your users to chat with each other privately, in a group chat or in chat rooms. This plugin can also be configured for providing online support for products and services.
Other useful features of this plugin include an embedded chat room, group chat,cloud-based chats, video calling, chat logging and more.
Live Chat Unlimited
Live Chat Unlimited is a powerful chat plugin that allows 100 users to chat at one time. This plugin is lightweight and offers multi-lingual support, with clean coding. It also offers email notifications when a new visitor is online. This theme also allows offline capabilities so you can show offline when you are away.
Here, I am wrapping my words to this article, I have mentioned the list of WordPress Live chat plugins above. That list will be surely helpful to you.
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