You’re here to learn about the benefits of an online forum community. This article will cover all you need to know about the forum. We will discuss what a forum is and give examples. Finally, we’ll look at the benefits that a forum can bring to your life.
Let’s get started.
Businesses are always looking for ways to engage with their target audience. It’s becoming more difficult than ever, despite social media’s widespread use and growing connectedness. Brands are finding it increasingly difficult to be heard on social media.
Businesses must also be aware that third-party platforms can make them vulnerable to the whims of others. For example, last year’s major overhaul of Facebook’s News Feed algorithm significantly decreased visibility for content posted to business pages.
What can businesses do to increase brand growth in an age where distractions are all around and third parties pose an ever-increasing number of issues and challenges? A discussion forum is a tried-and-true method.
Table of Contents
What is a forum?
Forums allow people to connect online about various topics within specific niches. There are also larger forums with a variety of threads on specific topics. Reddit or Quora have these forums.
Forums typically consist of threads, which are discussions on topics that users can comment on or vote on. They are a great way for people to interact with one another.
PeepSo bbPress Addon
bbPress is forum software that has a twist by the makers of WordPress. You can easily create discussion forums within your PeepSo-powered community website.
You can create multiple forums in your community with bbPress. Sync your forum discussions with PeepSo Activities or Groups using the PeepSo plugin for bbPress.
PeepSo bbPress addon lets site administrators customize activity attributes using a simple setting option that doesn’t require any coding. PeepSo Activities allows members to enable and disable sync for their forum activities. This will allow you to access all links and options from one profile.
PeepSo bbPress Addon has been updated to allow you to link bbPress forums and PeepSo Groups. It will open forums tabs in the linked group to display current topics and add new ones. The group activity and the new topic activity will be synced.
Features of the PeepSo bbPress addon
- Options for forums within an individual profile
- Allows for forum activities within PeepSo.
- Administrators can control which attributes are used to create activity threads.
- This simple option allows you to personalize your messages for new forums and topics.
- Members can also control the sync between their forums activities and community activities.
- Members can keep tabs on the topics, replies, and posted forums to monitor their topics, posts, and subscribed forums.
- You can change the tab title of forum tabs.
Online Forum Community have many benefits like
1. Customer support can be improved
A forum has many benefits, including great customer support. Post-sales support is more important than ever in the Age of the Customer. Even the most high-quality products and services can be destroyed by poor customer service. It is not a good idea to wait to get a response to an email or to be on hold for hours to get someone to pick up the phone. A discussion forum’s role is to facilitate peer-to-peer support. This allows customers and support personnel to share their problems and vote on them. This not only allows for faster and better support but also reduces the load on customer service departments by deflecting tickets regarding known issues.
2. Boost search rankings
Every marketer has heard it over and over again: Content is King. While companies spend a large portion of their marketing budgets on content creation and social networking to increase visibility, it is a constant struggle to be heard. Discussion forums are a great place to share user-generated content. This can enhance a brand’s content marketing efforts, and help increase visibility exponentially. Search engines can crawl most discussion forums, making them easy to index. Search engines favor authentic content from users and the more discussions there are, the better. Forums can bring many benefits to businesses, including improved SEO.
3. Brand trust
Social media and consumer reviews websites allow everyone to have a say in the decisions made by brands. However, they still have some control over their reputations. Transparency is not an option when potential customers place more importance on how a brand handles criticism than actual criticism. A forum allows members to share constructive criticism and praise each other. This is one of the many advantages of having one. People will trust brands that are open with their customers and don’t fear criticism.
4. Increase customer success
Customers are a new success. Loyalty is key to brand longevity. Businesses must make every effort to ensure customers have the best experience with their products and services to increase loyalty and encourage brand advocacy. Forums can be transformed into a full-fledged knowledge-sharing platform that customers can turn to for advice, guidance, suggestions, or solutions to common problems. Customers who can help others achieve greater success with the products and services that they love are the most valued.
5. Drive product ideation
To invent the next great thing it takes luck and insight. However, it is easier to come up with the next big product/service idea when more people are involved. Forums are great for brainstorming ideas and innovating. These forums can be used as a place to gather feedback and test ideas, as well as a one-stop repository of valuable customer insights that product development teams can use to continually improve their value proposition. To help brands recognize and capitalize on new opportunities, members can vote for their favorite ideas for new features, products, or services.
6. Always be present
It’s difficult to keep people’s attention when there are so many distractions. While regular social media updates and email newsletters can keep customers informed, it’s difficult to grab people’s attention in a world with so many distractions. Community discussion forums are a great way for brands to make their presence felt by people through regular updates. The front page, for example, is a great place to notify members about product launches and other announcements. Adding push notifications to the mix will make it easier for members to stay informed.
7. Encourage constructive discussion
Social media is not a place where you can lead conversations and encourage constructive participation. Brands are unable to control their profiles and are subject to the rules of the platform provider. A forum is a great way to promote your brand and provide a safe place for discussion. Brands can enable peer-to-peer moderation by adding the ability to upvotes and downvotes as well as reporting posts. Moderators can then focus on encouraging constructive participation that drives business success.
8. Supercharge customer engagement
Although many people follow brands on Facebook, numbers in the thousands may not be enough if they aren’t engaging with customers. A business’s value is not increased by clicking the “like” or “follow” buttons. If a profile is not supported by high engagement rates and high follower numbers, it could become a liability rather than a resource. Branded discussion boards can provide a stronger sense of belonging and purpose. Members who are motivated by meaningful conversations are more likely to be involved and check in regularly to see if others have responded to their posts.
9. Get data-driven insights
Every social platform that caters to businesses has a data-analytics panel. Many dashboards only focus on vanity metrics, not real engagement metrics. Sometimes metrics such as follows and likes can be misinterpreted as useful metrics. By building an online discussion forum that serves as a one-stop resource for collecting knowledge and relationship-building can tap into a wealth of useful data. These data-driven insights are extremely useful in helping brands identify improvement opportunities. People are more inclined to participate in smaller, more purposeful groups.
10. You can identify problems quicker
A forum also allows businesses to quickly identify issues. There are many issues that businesses face when trying to identify problems with their products and services, or managing their reputations. It can be difficult to identify, prioritize, and address many of these issues with so many platforms available. Customers will be able to immediately access the information they require by providing them with a well-known, trusted resource to report issues. Customer support and product development teams can also use this resource to help address these issues. This is much better than searching through hundreds of Twitter feeds, posts on Facebook, or reviews on consumer opinion sites.
Also Read: How to install bbPress on WordPress
Conclusion on Online Forum Community
It is easy to set up an online forum community. It doesn’t take technical skills to set up a community forum if you have the right tools.
You can create a community forum in minutes with the PeepSo bbpress Addon. You can also control the design and moderation of the forum.
Frequently Asked Questions
What plugins are required?
PeepSo bbPress Integration requires that bbPress and PeepSo be installed on your site and activated.
What is the process of annual renewal?
Our service is included with every plugin purchase. We are committed to providing customer support, new features, security updates, and continuous enhancements.
PeepSo WCFM allows you to choose between an annual or lifetime license.
An annual subscription allows us to continue developing the plugin and support you for many years. We will notify you before the annual subscription is charged. You have full authority to cancel at any time. You can continue using the plugin even if your license expires. However, you won’t be able to receive any support or updates.
The lifetime license is valid for life and does not need to be renewed.
You have the option to either pay less each year or one lump sum for your entire life. We are committed to your service and support in any way you choose.