Understanding your customer journey is very necessary for you. Because the customer is always ‘’hero of your story’’ so, it is essential for you to make your customer satisfied from every end. Cultivating a good understanding of customers and improving their experience are well understood. When excellent customer experience is achieved, marketers will better know how to engage with customers, consumers will be happier with our products and services, and, ideally, the business will have an improved bottom-line.
To improve customer experience to any great extent, though, the customer journey must be well understood by the organization as a whole. And, as anyone who has tried will know, understanding the customer journey is not a simple task.
When it comes to your store your brand, perhaps you feel a million mile journey away from MailChimp. But wait! What is MailChimp? Is anyone heard before? I’ll explain you.