Text messages often outperform emails in terms of immediacy. Unlike emails that may go unnoticed for hours, SMS notifications are typically seen within seconds. This swift communication is a significant advantage. Although caution is needed to avoid overwhelming customers with SMS alerts, the judicious use of text messages proves to be one of the most effective ways for eCommerce store owners to engage with their customers.
What is a WooCommerce SMS Plugin?
A WooCommerce SMS plugin is an extension for your WooCommerce-powered WordPress store that allows you to send SMS (text message) notifications to your customers and admins. These messages typically include order confirmations, shipping updates, promotional alerts, and abandoned cart reminders. Integrating SMS ensures quicker visibility than emails, leading to better engagement and faster customer response times.
Most SMS plugins integrate with SMS gateways like Twilio, Msg91, or Nexmo, and provide built-in templates and automation settings for streamlined messaging based on order statuses or custom triggers.
How to Use a WooCommerce SMS Plugin
- Install the Plugin: Go to your WordPress dashboard, navigate to Plugins > Add New, and search for the desired SMS plugin (e.g., AutomateWoo or Twilio SMS Notifications).
- Activate the Plugin: Once installed, click on Activate to enable it.
- Configure SMS Gateway: In the plugin settings (usually found under WooCommerce or its tab), enter your API key and credentials for the SMS gateway (like Twilio, BulkSMS, or Msg91).
- Set Up Notification Rules: Choose when and to whom SMS messages should be sent, such as order confirmation, shipping updates, or cart abandonment reminders.
- Customize Message Templates: Edit SMS content using placeholders (like {customer_name}, {order_id}) to personalize notifications.
- Enable Customer Opt-in: Ensure customers can opt in to receive SMS updates at checkout (most plugins offer a checkbox).
- Test SMS Functionality: Send a test message to confirm your settings and delivery reliability.
- Monitor and Optimize: Review delivery reports or plugin dashboards to track success, and tweak messages or rules for better results.
Table of Contents
- SMS Customer Notifications for WooCommerce
- YITH WooCommerce SMS Notifications
- Twilio SMS Notifications
- SMS for WooCommerce
- CartBoss
- WPNotif
- BulkSMS for WooCommerce
- NotifyMedia SMS
- WooCommerce SMS Manager
- VivaConnect SMS Integration
SMS Plugin for WooCommerce
Explore these WooCommerce notification plugins for streamlined SMS management directly from your WordPress dashboard. All featured plugins enable automated SMS alerts for order status changes, ensuring prompt communication with customers. Some even integrate with custom WooCommerce order statuses, allowing notifications for shipping, delivery, and more. Additionally, discover versatile marketing automation tools that seamlessly handle both email and SMS.
1. SMS Customer Notifications for WooCommerce
SMS Customer Notifications for WooCommerce is a powerful plugin that ensures your customers stay updated with every stage of their order. Whether it’s order confirmation, shipment tracking, or delivery updates, this plugin allows seamless SMS communication through various SMS gateways. With flexible message templates and admin alerts, it’s perfect for store owners who value proactive customer service and real-time updates.
Key Features
- Multi-Gateway Support: Compatible with Twilio, MSG91, Nexmo, Clickatell, and more for broad integration options.
- Custom Order Status Notifications: Send SMS based on standard and custom order statuses.
- Template Personalisation: Use shortcodes like {order_id}, {billing_name}, {shipping_address} in SMS content.
- Admin Alerts: Notify store owners and staff of new orders, failed payments, or low stock.
- Opt-in at Checkout: Let customers choose whether to receive SMS notifications.
Pricing
Cost: $39 per year (includes 1-year updates and premium support).
Buy Now Hire WooCommerce Experts
2. YITH WooCommerce SMS Notifications
YITH WooCommerce SMS Notification empowers you to promptly communicate order status changes with your customers through personalized text messages. Utilizing diverse gateways like Twilio and Clockworks ensures reliable message delivery, and you have the option to receive notifications yourself. Whether you want real-time SMS alerts for successful purchases or notifications for any order issues, YITH WooCommerce SMS Notification simplifies the process with just a few clicks. Take control of your sales effortlessly and stay informed about every aspect of your store’s transactions.
Key Features
- Custom Text Messages: Send personalized SMS notifications to customers, keeping them informed about any changes in their order status.
- Multiple Gateways: Utilize various gateways, including Twilio and Clockworks, to ensure reliable and diverse options for delivering SMS messages.
- Two-Way Communication: Receive SMS notifications yourself, fostering effective two-way communication for comprehensive order management.
- Real-time Alerts: Stay informed in real-time with SMS alerts for each processed purchase, enabling you to promptly address any order-related issues.
- Easy Setup: Configure SMS notifications with just a few clicks, allowing you to effortlessly manage and control your sales notifications.
Pricing
- First-Year Cost: $69.99
- Subsequent Years: $79.99 per year upon automatic renewal
- Inclusions: 1 year of updates and support
- Guarantee: 30-day money-back guarantee
Buy Now Hire WooCommerce Experts
3. Twilio SMS Notifications
Twilio SMS Notifications is seamlessly integrated with Twilio, the leading cloud communications service, supporting over 40 countries. To utilize this extension, simply sign up for a free Twilio account if you don’t already have one. Notably cost-effective, outbound SMS messages start at just 1 cent in the US.
This extension serves as a powerful tool to keep customers informed in real time. Recognizing that text messages have a higher readership than other forms of communication, it ensures customers receive pertinent information by offering text message updates on their orders. Customers can easily opt in for SMS updates by selecting a checkbox during checkout.
Key Features
- Twilio Integration: Seamlessly integrates with Twilio, a premier cloud communications service, providing reliable SMS notifications.
- Global Support: Extends support for over 40 countries, ensuring widespread accessibility for businesses with an international customer base.
- Cost-Effective Messaging: Offers cost-effective outbound SMS messages, starting at just 1 cent in the US, making it an economical choice for businesses.
- Real-Time Customer Updates: Keeps customers in the loop with real-time order updates via text messages, acknowledging the high readership of SMS.
- Opt-In Mechanism: Allows customers to opt-in for SMS updates by checking a box during checkout, providing them with control over their communication preferences.
- Streamlined Communication: Enhances customer engagement by delivering timely and relevant information, ensuring a streamlined and effective communication process.
Pricing
Cost: $4.09 per month (billed annually at $49.00).
Inclusions:
- Product updates and improvements.
- Customer support.
- 30-day money-back guarantee.
- Support documentation.
- Feature requests.
Buy Now Hire WooCommerce Experts
4. SMS for WooCommerce
SMS for WooCommerce revolutionizes customer communication by sending timely updates based on various triggers, including order status changes, subscription updates, booking and appointment reminders, shipment tracking, delivery notifications, local pickup reminders, and more. This versatile plugin ensures that any custom order status can trigger an SMS notification, providing flexibility for diverse business needs.
Key Features
- Customizable Notifications: Trigger SMS updates for a range of events, allowing businesses to keep customers informed and engaged throughout the entire purchase and delivery process.
- Multiple SMS API Providers: The plugin seamlessly integrates with leading SMS API service providers, offering businesses the flexibility to choose their preferred provider. Support for multiple providers ensures compatibility and options for various user preferences.
- Easy Configuration: Adding SMS provider API keys and configuring sender information is a straightforward process within the WooCommerce store settings. This user-friendly setup enables quick integration and implementation.
Pricing
Cost: $9.92 per month, billed annually at $119.00.
Subscription Includes:
- Product updates and improvements.
- Customer support.
- 30-day money-back guarantee.
- Support documentation.
- Feature requests.
Buy Now Hire WooCommerce Experts
5. CartBoss
CartBoss emerges as a game-changer for eCommerce revenue growth, and here’s why it’s truly remarkable. While email marketing has been a go-to for recovering sales from cart abandonment, Cart Boss takes this strategy to new heights. Traditional cart abandonment emails typically achieve a 30% open rate, with lower engagement. However, Cart Boss has revolutionized this approach by sending cart recovery messages via text, resulting in an impressive 99% open rate and an exceptional 37% click-through rate. In the SMS vs email debate for cart recovery, CartBoss unequivocally demonstrates that SMS outperforms, boasting a click-through rate that surpasses the open rate of traditional emails.
Key Features
- Conversion-Driven Recovery Flow: Tailored cart recovery flow designed to drive conversions and boost sales.
- Multilingual Support: Expertly localized in over 30 languages for a globally accessible and inclusive user experience.
- Automatic Language Detection: Seamlessly detects user language preferences for personalized communication.
- Shopify & WooCommerce Optimization: Specifically optimized for both Shopify and WooCommerce platforms, ensuring compatibility and efficiency.
- Flexible Discount Options: Offers fixed amount or percentage-based discounts, providing versatile options for incentivizing purchases.
- Free Shipping Incentives: Incorporates free shipping incentives to further encourage customers to complete their purchases.
- Custom Coupon Codes: Generates custom coupon codes for a personalized and targeted approach to cart recovery.
Pricing- Free plugin
Buy Now Hire WooCommerce Experts
6. WPNotif
WPNotif is one of the most versatile SMS and WhatsApp notification plugins for WooCommerce. It allows store owners to send order updates, promotional messages, and alerts through SMS or WhatsApp, depending on user preferences.
Key Features
- Multi-Channel Messaging: Supports both SMS and WhatsApp messages.
- Compatible with Major Gateways: Works with Twilio, Msg91, Nexmo, and more.
- Admin Notifications: Store admin receives SMS updates for new orders and low stock alerts.
- Customer Opt-in: Users can choose their preferred messaging platform during checkout.
- Multi-language Support: Send messages in the customer’s language for better engagement.
Pricing
Cost: One-time fee starting at $35 (on CodeCanyon).
7. BulkSMS for WooCommerce
BulkSMS for WooCommerce is a user-friendly plugin focused on sending bulk promotional and transactional SMS messages. It is ideal for businesses needing mass outreach or sales event announcements.
Key Features
- Bulk SMS Campaigns: Send targeted messages to all or filtered customers.
- Real-time Alerts: Send order status updates instantly.
- Customizable Templates: Modify SMS templates per order status.
- Delivery Reports: Track sent messages and delivery status.
- API Integration: Seamless connectivity with the BulkSMS gateway.
Pricing
Cost: Free plugin; message charges based on BulkSMS gateway plan.
8. NotifyMedia SMS
NotifyMedia SMS is an excellent option for Australian businesses. It enables SMS alerts using the NotifyMedia gateway, tailored for local compliance and reliable delivery.
Key Features
- Local Gateway Optimisation: Designed for Australian mobile networks.
- Simple Configuration: Add your NotifyMedia credentials in seconds.
- Custom Message Triggers: Order confirmation, shipping, or failed orders.
- Customer Consent: A Checkbox at checkout for compliance and user control.
- Delivery Logs: Access to message history and delivery records.
Pricing
Cost: $29/year with 1-year updates and support.
9. WooCommerce SMS Manager
WooCommerce SMS Manager is a dedicated plugin that offers robust SMS management within WooCommerce. It’s ideal for businesses wanting advanced control over message delivery, segmentation, and response tracking.
Key Features
- Custom SMS Events: Create custom triggers beyond default WooCommerce events.
- Multi-Gateway Support: Twilio, Plivo, and Nexmo are supported out of the box.
- Analytics Dashboard: Track clicks, open rates, and responses.
- Segmentation Options: Send SMS to specific user groups based on purchase history.
- Reply Handling: Capture and respond to customer replies directly in the dashboard.
Pricing
Cost: $79/year with free updates and email support.
10. VivaConnect SMS Integration
VivaConnect SMS Integration offers reliable communication via one of India’s largest enterprise SMS gateways. Perfect for Indian WooCommerce stores looking to scale engagement with OTPs, shipping updates, and promotional campaigns.
Key Features
- Enterprise-Grade Gateway: Integrates with VivaConnect for high-volume and OTP messages.
- Built-In Templates: Ready-to-use SMS templates for order updates, signups, and feedback requests.
- DND Filter: Complies with TRAI rules to avoid DND-registered numbers.
- Local Language Support: Send messages in regional Indian languages.
- High Delivery Rates: Prioritized delivery through transactional route.
Pricing
Cost: Custom pricing based on volume—requires a VivaConnect business account.
Choosing the Right WooCommerce SMS Plugin
WooCommerce SMS plugins bring a new level of efficiency and customer engagement to online stores. These plugins, such as YITH WooCommerce SMS Notification and SMS for WooCommerce, leverage the immediacy of text messages to provide real-time updates on order statuses, deliveries, and more. With features like custom notifications, support for multiple SMS API providers, and easy configuration, businesses can streamline communication and enhance the overall shopping experience. By incorporating SMS notifications, WooCommerce stores can ensure that customers stay informed, leading to increased satisfaction, reduced cart abandonment, and ultimately, improved conversions.
Interesting Reads:
Best Twilio Alternative for Your Business Communication Needs
WordPress SMS Plugins To Send SMS From Website
SMS Marketing Best Practices And Benefits For Marketing Campaign
